Senior CloudOps Engineer

Senior CloudOps Engineer

Onit, Inc. is looking for a Senior CloudOps Engineer to join our team in Pune to help manage and maintain a diverse infrastructure across numerous geographical locations. To be successful in this role, great people skills are a must, as well as a passion for technology. The individual we seek is bright, creative and a problem solver. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently. 
 

Responsibilities 

• Responsible for optimizing performance, ensuring security, and driving innovation in our cloud environment while responding to infrastructure and security alerts in a 24x7x365 operation. 

• Create automation, runbooks, and playbooks to help others support the infrastructure 

• Troubleshoot infrastructure and application 

• -level issues and collaborate with support specialists and Cloud Operations / SRE 

• Write and present weekly report highlighting the previous week’s alerts, with detailed analysis, resolution and any impact to SLA. 

• Monitor performance and capacity of Onit systems. 

• Monitor for hardware, software and environmental alerts or malfunctions. 

• Monitor security alerts from multiple sources. 

• Triage and troubleshoot problems as they arise, following runbooks and standard operating procedures. 

• Track all issues from start to finish and document in detail all resolutions, across trouble ticketing system and engineering runbooks. 

• Escalate issues to InfraOps/Devops engineers and Onit management. 

• Ready to work in shifts. 

Requirements 

• Bachelor’s degree in Computer Science or equivalent experience is required. 

• 4+ years’ experience with Red Hat Enterprise or Amazon Linux 2023 is required. 

• 3+ years hands-n experience with AWS (EC2, S3, RDS, VPC, Cloudwatch, CloudTrail, IAM, EKS, ECS, Security, etc.) 

• A solid understanding of the components that make up production systems (Memory, CPU, Disk space, Disk i/o, Network i/o, etc.) is required. 

• Strong experience with monitoring, alerting, and log aggregation tools: Datadog, AWS CloudWatch, PagerDuty, Statuspage. 

• Experience with SIEM/event correlation systems like Elastic, Splunk, ELK, etc. required. 

• Strong understanding of AWS security and monitoring and experience implementing best practices. 

• Ability to read and interpret application server logs, outputs, CloudTrail and other critical logging output 

• Experience working with Relational Database such as Postgres, AWS RDS is a plus 

• Hands-on experience working in Kubernetes is a plus 

• Experience with Enterprise Web applications in production  

• Experience with a programming language such as Python a plus 

• Excellent troubleshooting skills required. 

• Ensure resource availability and allocation 

• Excellent written and verbal communication skills required. 

• Experience using Git (GitLab a plus), CI/CD pipelines (eg: Jenkins)