Customer Success Manager, Scale (Internal Only)

About Onit

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

• You will become a product expert and help guide our customers in getting the most out of their system.
• You will be a problem solver for both our customers and internal stakeholders
• You will proactively identify at risk customers.
• You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• You will be working cross functionally with the Implementation, Support, Marketing, Product, Account Management Teams

• You can put yourself in others’ shoes and see situations from perspectives other than your own
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry.
• Highly organized, ability to multi-task and exceptionally responsive
• Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
• Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
• Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements
• You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more!

• 2+ years of professional experience
• Experience in Customer Success, Account Management, or Implementation
• Background in Consulting or Software (Legal Software is a plus)
• Experience with Salesforce and Customer Success tools
• Startup Experience working within a small Customer Success Org.
• Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)

• Bachelor’s Degree